Frequently Asked Questions (FAQs)
What is Pearlita Fashion?
Pearlita is your go-to online store for premium natural fragrances and skincare products crafted with sustainability and wellness at the core. We cater to perfume lovers, sport enthusiasts, and skincare aficionados who seek alternatives to traditional synthetic products and are committed to making sustainable choices in their daily lives. Whether you’re prioritizing your mental health, embracing wellness practices, or simply looking to elevate your self-care routine, Pearlita is here to enhance your journey.
Where do you ship to?
We primarily offer shipping within EU countries.
If you reside outside the EU, please reach out to us by filling in the contact form or send us a message on our social media channels. We’ll do our best to accommodate your shipping needs and ensure a seamless shopping experience.
What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, American Express, Klarna, Ideal and more. Check more options at the checkout page.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please review our Return Policy at Footer menu for detailed instructions.
How do I initiate a return?
Visit our Returns page to start a return process. Ensure you have your order number and email address ready for verification.
What should I do if I receive a damaged or defective item?
In case of a damaged or defective item, reach out to our customer service team at info@pearlitafashion.com within 7 days of receipt for a replacement or refund.